Single product

4 reviews for Furbulous True Odor-Free Self Cleaning and Packing Litter Box, Automatic Cat Litter Box with Self-Pack and Refill System, APP Control, Includes Trash Bags, Extra Large Space for 3.3-22 lbs Cats

1. 

   alex – September 5, 2024

   WHAT A FLOP!!! < REVIEW UPDATE >
   >>> This is an update to my first review << ( This portion of the review will be deleted soon, I only want to leave it for a bit for others to appreciate the contrast between my two sides’ experiences)I had high hopes for this auto packing litter box, I really wanted it to work. Unfortunately, it did not. It made such a mess that I instantly lost all desire to even deal with it. I had the decency to clean up the mess to return it only because it is biological waste and couldn’t just ship it back this way, but just look at the photos and see for yourself. It never let me know the bag was full until it was literally overflowing as clearly visible in the photos. If you want to risk it, go right ahead! But for a $400 + device I expect it to work as advertised right out the box with no issues.

2. 

   Rj Thompson – September 5, 2024

   Hasn’t worked right once. **Update** 7/29/24
   **Update 7/29/24**After working with Furbulous’ customer service team, they shipped out a replacement box. I was told I could keep the malfunctioning box and use the replacement sensor I was shipped to repair it. The sensor is coming from China and has yet to arrive, however I’m looking forward to giving this a try. I was also shipped some of their proprietary bags for the litter box as an apology.So far the new box has been working as advertised — will continue to update the review as things progress.——————————————————I wanted to like this box. The design is straight forward, it’s simple enough to understand and operate. Perhaps the only thing I didn’t like about it up front was that it requires the use of specific bags that can only be acquired through the manufacturer to work as intended. Ended up on sale for prime day and I pulled the trigger.Here’s how my experience went:Unboxing and setting this up was extremely simple. All the extra parts came packaged in the pull out drawer for the trash.I removed the orb so that I could pour litter into it, rather than have to scoop the litter into it, as once in place, there’s no way to load cat litter into the device due to the angle of the opening. This is a bit of an oversight in the items development. But, not enough to be -that- off putting.I installed the waste bags and then replaced the cover / hood before plugging the unit in.Every time the unit is unplugged, it goes through a sensor check, no issues occured.After it was finished, I created an account for the app on my phone and began the syncing process, which was painless.There’s no option to manually update the firmware of the device in the app. Under the firmware option, it’ll only tell you what version you’re running with no way to push that update via the app or the unit itself.Assuming the unit was fine, I introduced my cat’s to the box, who didn’t have any issues taking to the new litter box.However, after one of my cats used the unit for the first time I received a notice on my app after the unit went through a ‘cleaning’ cycle (it scooped the box and dumped it into the trash bag). Once this process finishes, I’m sent an error code E13. While this error displayed, it locked out the menu buttons on the unit and wouldn’t allow for a software restart.Thinking it was something on my end, I unplugged the unit, took the top off and began thoroughly looking over the unit before reassembling and plugging back in.When it restarted, it went through it’s usual sensor and balancing check and no longer showed the error.This exact same issue occured after my other cat decided to use the box shortly after the first.So I wrote customer service, explaining what I had encountered. They assured me that the E13 issue was nothing to be concerned about and that a firmware update would resolve this issue. This process requires me to get my MAC address for the device and give it to their customer service representative so they could push the update to the device.One update later I followed the instructions which had me unplug the unit for a minute after the update had finished and then plug the unit back in. Once more the unit went through it’s sensor and balance check. Once more the E13 code was cleared.Half an hour later, one of my cats used the unit again and the same E13 returned locking up the box.I immediately sent another email to customer service, who told me to “Unplug the device and plug it back in. Then if it continues to occur, send them photos of the code and the serial number.” Following their instructions, this temporarily reset the unit, clearing the code until the box went through this cycle yet again. While I waited for one of my cats to use the box again so I could follow up, I spent my time deep diving the issue. There really isn’t a lot online regarding this issue. However, I found a foreign version of the manufacturer’s website that had a lost of device error codes and their “resolutions”. I sent a screen shot of this as well as my serial number back to customer service as soon as the error returned. (I’ve included this screen shot in the photos). It started that the ultrasonic sensor has failed and the only fix is to replace the unit.Despite me citing this directly to their customer service team, they insisted that they have to run the problem through their engineering team, who won’t be in until Monday. (This was all happening during the course of a Friday). And if they need to replace the unit, they would, after.I considered returning the item as defective directly through Amazon, however there wasn’t a replacement option available — only a refund option, which means that I would have to reorder a new unit and would lose out on the discount that I had received from prime day as the promotion had ended.So here I sit, with a neigh unless litter box that I spent several hundred dollars on — plugging and unplugging any time I get a notification that it’s been used and now has the E13 error.

3. 

   Amazon Customer – September 5, 2024

   My cat really like it!
   My cats absolutely love the Furbulous Box, and I haven’t had any odor problems. One of my cats is very sensitive to odors—if the litter box isn’t cleaned right away after the other cat uses it, he refuses to use it, which has always been a problem. But with the Furbulous Box, both cats were curious at first, but they started using it immediately once I added their litter. I love how it automatically cleans after each use, and the box itself looks great. The setup was straightforward, and the best part is how it packs the waste automatically, so I don’t have to deal with any mess or smell. The space inside the drum is great, as is the bigger litter bed. The entrance is low so my elder cat can easily step inside. I think this box has the lowest entrance compared to others. My cats have been using it for about a week now. It hasn’t leaked urine yet, as the mat is very well secured. Based on my experience I’d recommend it.

4. 

   TRACEY – September 5, 2024

   It has made my life much easier!
   I have 2 cats and 1 used it right away but the other took some work but now uses it. I realized she didn’t like the mat they send with it so I move it and she has started using it because I also removed her old litter box. As for the overall function, it does exactly what it says. The auto packing system is awesome! Now I only deal with the litterbox every 3-4 days instead of multiple times a day. It does tend to get remains stuck to the walls but i just use a litter rake to knock it off. All of the good things about it far outshine this one minor inconvenience. I would definitely purchase again. Oh and there is a Furbulous Box Offical Support Group that you can join and is very helpful. Furbulous responds there as well as other users. I went to that group when I had trouble getting my cat to use it and they were very helpful.